Return policy

Returns and Refunds

At Appliworks Solutions S.L, we are committed to providing high quality software and exceptional customer service. If you are not satisfied with your software purchase, we are willing to help you with returns and refunds according to the following conditions:

2. Return Period

You have 30 days from the date of purchase to request a return or refund. After this period, no return or refund requests will be accepted.

3. Conditions for Return or Refund

To be eligible for a refund or reimbursement, your application must meet the following criteria:

• You must request a refund within the 30-day return period.
• The software license must be deactivated and not used after the return request.

4. Return or Refund Process

If you meet the above conditions, you can initiate the return or refund process as follows:

• Please contact our customer service team at info@appliworks-solutions.com and provide details of your purchase.
• Our team will provide you with the necessary instructions for the deactivation of the software license.

5. Processing Time

Once we have confirmed that the software license has been deactivated and that you meet our return conditions, we will process your request within 5 business days. We will notify you by email once your return or refund has been processed.

6. Exceptions

Please note that some exceptions may apply, such as customized products or software licenses that have been used or activated after the return request. These products are not eligible for returns or refunds, unless there is a manufacturing defect.

7. Contact

If you have any questions or need more information about our return policy, please do not hesitate to contact our customer service team at info@appliworks-solutions.com .